Departments in the Support Chats app
Support Chats allows to the clients to select a department for their chats. This is important because they will get the right person to get help and the assigned agent to the selected department will receive an email notification.
The departments can be managed from both Support Tickets and Support Chats app. Is same modal and the button has same color and same icon.
The departments can be managed only by the team's owner and the agent which is team's member with departments permissions.
From the Team's page is possible to assign the departments to one or more agents.
- How to restrict the tickets and chats creation with the products
- How clients could connect their products to receive support
- How to manage the products in the Support Products app
- Replies Limit for Support Chats
- Tickets and Notes limits for Support Tickets app
- How to assign a chat to a team's member
- New tickets replies notifications
- Invite Team's Members for Support Chats
- See Other Team's Members for Support Chats
- Only Followed Departments for Support Chats