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How are displayed the replies in a ticket from the Midrub Support Tickets app

I've invented an original way to show the replies in the Midrub Support Tickets app. It shows only the last replies from an agent or client and other replies are hidden. With a click the client or agent can see even the old replies.

How the replies really works?

  • If as agent i'm replying to a ticket, i will see my last reply or replies until the last client's reply(could be even 100). Client will see too my replies until his last client's reply.
  • If as client i'm replying to a ticket, i will see my last reply or replies until the last agent's reply(could be even 100). Agent will see too my replies until his last agent's reply.
  • This allows to concentrate only to the most import replies which are waiting a response.

In the video below you will see how cool are displayed the replies in the Midrub Support Tickets app:


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