Search for Resources and Solutions

How to attach files to a message in Instagram Direct Messages

The CRM Chatbot for Instagram app allows you to reply to the received direct messages from Instagram. You are able to reply in both manual and automatic way. For the automatic way you could create templates if you want to send files. But for the manual way you could attach files to the messages.

In the manual way you could attach from 1 to 10 or more files. First text message will be separate and below will be displayed the attachments as a message each attachment. 

We have limits on the media files which could be sent in the direct messages. Supported formats are: jpg, png, ico, bmp. It should be less than 8 MB.

Was this article helpful?