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How to import/export quick replies and direct messages in the iDirect app

In the iDirect app users are able to import and export quick replies and direct messages from a CSV file. The limit of the CSV file depends on the file size added in the administrator panel -> settings -> advanced and on the php configuration.

The CSV file for both quick replies and direct messages should have these fields:

  • keywords - the list with the keywords, or multiple keywords use the double quotes.
  • message - the string inside the double quotes.
  • accuracy - a number from 0 to 100. Should be 0 - 10 - 20 - 30 - 40 - 50 - 60 - 70 - 80 - 90 - 100.

You can export a CSV to see an example for your new csv file.


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