How to manage the products in the Support Products app
The Support Desk collection could be used to provide support for anything. Also, i've created the Support Products app which allows to the agents to provide support only to their products.
How the products works in the Support Products app?
- First of all, go to the Support Products app.
- Click on the New Product button.
- Select the wanted Marketplace where you're selling products.
- Enter the product name, displayed to the clients and agents.
- Enter the product's ID.
- The product's ID is very important. When the clients will click to connect his products, will be verified if your product's ID exists. Otherwise won't be saved.
At the begin support is provided only for the Envato marketplace. But if a buyer wants another marketplace, it will be added.
- How to restrict the tickets and chats creation with the products
- How clients could connect their products to receive support
- How to manage the products in the Support Products app
- Replies Limit for Support Chats
- Tickets and Notes limits for Support Tickets app
- How to assign a chat to a team's member
- New tickets replies notifications
- Invite Team's Members for Support Chats
- See Other Team's Members for Support Chats
- Only Followed Departments for Support Chats