Search for Resources and Solutions

How to reopen a chat in the Support Chats app

In theĀ Support Chats app only the client is able to close a chat. If a chat don't has replies for 2 hours it will be closed automatically.

A closed chat could be reopened only if the agent assigned to a chat in his Settings -> Chats page has enabled the option Reopen Chats. Otherwise the client and agent will receive an error message when will try to reply to a closed chat. The client/agent will see that a chat is closed.

If the agent has enabled the optionĀ Reopen Chats, both client and agent could reopen the chat with a reply.

Was this article helpful?