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How works the Favorites page in the CRM Chatbot for Instagram app

The Favorites page in the CRM Chatbot for Instagram app is used to save the conversations which contains useful information for us. The favorite status for a conversation could be added and removed only manually.

The team's members could favorite too a conversation if they have permission to see it and they could see the Favorites page only with the conversations which are allowed for them.

In all lists, the favorited conversations could be easy recognized because them have a red heart icon.

From the Favorites page we can search favorites by messages. The favorites could be filtered by Instagram accounts and by status.

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