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Only Followed Departments for Support Chats

Only Followed Departments is a useful permission for team roles which allows to restrict access to the team's members to see the chats from the departments which them aren't following. This permission won't allow to the chat members too see the non followed departments and the chats which have the non followed departments.

You have to be careful with this permission, because as team's owner if you will assign a chat to a team's member, the team member won't see the chat if the chat has non followed department.

The permission can be enabled from agent panel -> My Team -> Roles -> wanted role -> Chats -> Only Followed Departments.

I the video below you will see how the Only Followed Departments permission works:


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