Settings for the Support Chat app
The Support Chat app has a page in the Settings component where the agent is able to enable/disable options for the app usage. The goal of this page is to allow to the agents to have a better control on the team's members activity.
In the Midrub -> User -> Settings -> Chat page you will see these options:
- Chats Notifications - allows to the team's owner to receive email notifications when are created new chats.
- Unassigned Chats Notifications - allows to the team's owner to receive email notification if a chat don't has assigned agents in 2 hours.
- Unreply Chats Notifications - allows to the team's owner to receive email notification if a chat don't receives a reply in 2 hours.
- Close Automatically Chats - when is enabled the chats will be closed automatically after 2 hours.
These options are available only for agents.
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