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Settings for the Support Tickets app

The Support Tickets app has a special page in the User Settings component which provides new options for the app.

My goal from the begin for the Support Tickets app was to provide a complete solution to provide support. But since the agent could have a many team's members which will provide support, was important to provide a way to keep care about how the support is provided. For this reason i've create the Settings page for Tickets which provides special options for agents.

In the Midrub -> User -> Settings -> Tickets as agent you will get these options:

  • Tickets Notifications - allows you to get email notifications when new tickets are created.
  • Unassigned Tickets Notifications - allows you to get email notifications when a ticket is not assigned for 12 hours. Not assigned means no reply.
  • Tickets Reply Notifications - will send you an email notification when an agent replies to a ticket. You could see the replies.
  • Unreply Tickets Notifications - will send you an email notification if no one of agents have replied to a ticket for 12 hours.
  • Tickets Closing Notifications - will send you an email notification when an agent closes a ticket.

These options will help the team owner to see how his team's members work.


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